Warranty Information

All of Westwell’s products include an initial failure policy of 14 days from the date of purchase. Please refer to warranty terms and conditions for more information.

Online Warranty Registration

Please fill out this form and click "Submit" to send your warranty registration information.

Personal Information

Title *

First Name *

Last Name *

Postal Address *

Suburb *

State *

Post Code *

E-mail Address *

Confirm E-mail Address *

Phone Number

Mobile Number

Purchased Product Information

Purchased From *

Enter the store name where you purchased this product.

Suburb

Enter the store's suburb where you purchased this product.

Date of Purchase

Date Format DD/MM/YYYY.
Valid date between 1/1/2000 and Today's date.

Receipt No. *

Main Category *

Sub Category *

Product *

Product Name *

Model Number *

Serial No. *

What is a Serial No.?

A serial number that has been previously registered successfully will not be accepted for new registrations.

Confirm Serial No. *

I have read and "Accepted" Terms & Conditions

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Terms & Conditions

The product is guaranteed free from any faulty materials and bad workmanship for twelve months domestic use from the date of purchase.
For any warranty enquiry, the customer should always contact Westwell by telephone or email in the first instance to ensure that returned products do not remain unattended.
All warranties will be void in any of the following circumstances:
- a. Any unauthorised repair or modification has been carried out on the unit
- b. If the unit has been damaged by misuse, negligence, accident, insect or natural disasters
- c. If the unit has been installed, maintained or operated in any way other than in accordance with the instructions.
The customer should send the product’s Warranty Registration Card to Westwell within 14 days of purchase to ensure warranty registration.
The product’s original warranty certificate and purchase invoice must be presented if the product is returned to Westwell or one of its authorised resellers. A service fee will be charged if any of these documents cannot be produced.
If the product is deemed to be “dead on arrival” the customer may obtain a replacement unit within 14 days of purchase.
When returning a product, the customer must ensure it is returned via prepaid freight and is packaged properly to avoid damage. Products damaged in transit will have their warranty voided.
Goods returned under warranty will be repaired or replaced at Westwell’s discretion. Whilst Westwell will endeavour to return goods under warranty as soon as possible, turnaround times may vary. In some instances, at Westwell’s discretion, the product may be replaced out of current stock.
Westwell accepts no responsibility for any data loss or corruption during the repair process of any goods.
Goods returned with no fault found may attract a service fee of AUD$25 + 10% GST per item.
This warranty covers hardware only. It does not cover accessories such as connection cables, CDs, batteries, headphones, remote control units, software installation and user’s manual are excluded from the warranty.
Under no circumstances will Westwell be liable for any consequential damages caused in relation to the use of this product.
This warranty extends only to the original purchaser/end user and is not assignable/transferrable to any subsequent purchaser/end users.
This warranty service is applicable only to customers who purchased the product from Westwell or its authorised dealers in Australia and New Zealand.
Westwell reserves the right to amend the warranty terms and conditions without further notice.

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